1. What Personal Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, phone number, business name.

• Financial information: bank account details, superannuation details, tax file numbers (TFN), payroll information.

• Employment and HR information: staff rosters, employee details (where applicable).

• Business information: company details, invoicing data, operational documents.

• Website and usage data: IP address, browser type, pages visited, cookies and analytics data.

2. How We Collect Your Information

We collect personal information in several ways, including:

• When you contact us via our website forms, email, or phone.

• When you engage our services (administration, payroll, accounts, or consulting).

• Through third-party systems we use to deliver services (e.g., cloud storage, accounting software).

• When you visit our website (through cookies and analytics).

3. Why We Collect and Use Your Information

We collect and use your personal information to:

• Provide and manage our services (administration, payroll, accounts, operations, strategy).

• Communicate with you regarding your account, services, or inquiries.

• Process invoices, payments, and payroll.

• Comply with legal and regulatory obligations.

• Improve our website and services through analytics.

4. Disclosure of Personal Information

We may disclose your information to:

• Service providers and contractors assisting in delivering our services (e.g., IT support, bookkeeping systems).

• Cloud-based software providers such as Google Workspace, Microsoft Office 365, and accounting platforms (e.g., Xero, MYOB).

• Regulatory bodies and government agencies when required by law (e.g., ATO for payroll).

Some of these providers may store data overseas, including in the United States, New Zealand, or other jurisdictions where these systems operate.

5. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to collect data on how visitors use our site. This may include IP addresses, browser type, and pages visited.

You can disable cookies through your browser settings, though some features of our site may not function properly without them.

6. How We Store and Protect Your Information

We take reasonable steps to protect your personal information, including:

• Secure cloud storage with password protection and encryption.

• Restricted access to authorised personnel only.

• Regular system security checks and backups.

We retain financial and business records for at least 5 years or as required by law.

7. Access and Correction

You have the right to request access to your personal information and to request corrections if it is inaccurate.

To do so, please contact us using the details below.

8. Complaints

If you believe we have breached your privacy, you can contact us at:

Email: sarah@strattonnet.com

We will investigate and respond to your complaint. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) (www.oaic.gov.au).

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be published on our website with the “Last updated” date.